What to Expect from Your Collection Agency Regarding HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) was enacted 25 years ago to protect consumer medical information and limit the sharing of personal health information (PHI) to third parties.  That includes your debt collection agency! So what should you expect from your own debt collection agency when it comes to adhering to HIPAA?

Emphasis on Privacy

Patients have increased privacy from debt collection agencies due to HIPAA. Therefore, your debt collection agency should not require you to produce detailed information regarding your patients’ medical history. The only exception here is when the history is directly involved with a debt the agency is actively trying to collect. In general, our best recommendation is only to provide private health information if the patient specifically requests additional documentation.

Finding the Right Collection Agency

If your business or practice is in the medical field, you’ll want to select your collection agency very carefully. Be sure only to choose an agency that you’ve confirmed has extensive experience in medical debt collection.

Once you’ve selected the ideal firm, you are required to have them sign a HIPAA Business Associate Agreement (B.A.A.). This form simply requires your collection agency of choice to stay in compliance with HIPAA and keep private patient health information safe and secure under all circumstances.

Don’t forget this crucial step, as the B.A.A. is fundamentally necessary to guarantee your patients’ private information stays private and that HIPAA compliance is at the forefront of all future interactions.

What if Your Business Isn’t in Healthcare?

If your business isn’t in healthcare, is the content of this blog post relevant to you at all? Yes, it is! The additional security requirements that HIPAA compliant collection agencies adhere to can boost the security of all interactions, not just those involving medical patients.  In other words, you can assume your clients’ private information will be more secure if you know that your collection agency works with healthcare accounts in addition to your non-healthcare account.

Hire Alacrity for Secure, HIPAA Compliant Collections

Alacrity Collections is HIPAA compliant and takes privacy seriously and all other industry, federal, and state laws governing our business and yours. Chasing overdue invoices is not an effective use of your time. Let our team help so you can work on running and growing your company. We achieve great results that are over twice the national average and treat all of our customers with dignity and respect. We work tirelessly to protect your brand and improve your net returns. To learn more about our services and get in touch, please call us at 1-800-752-9663 or email us at info@accmd.com.

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