Why does Alacrity recover so much more money on delinquent accounts?
Simply put – Alacrity works harder.
On average, Alacrity makes 30% more calls and sends 30% more letters than the average collection agency.
Alacrity dedicates more resources on each and every account.
Every account is worked systematically and thoroughly regardless of its age, size or location.
The average time to resolve an account with Alacrity is 40 days – there is no faster way to get your money!
What does it cost to place accounts with Alacrity?
Alacrity works on a contingency agreement arrangement.
The client is only charged a fee on what is collected. The appropriate contingency fee is developed for each client’s specific needs.
Does Alacrity have multi-lingual capabilities?
Yes, we have interpreters available to help with correspondence or incoming calls. We can accommodate most languages.
How do I place accounts with Alacrity? How can I transmit information regarding accounts?
After an agreement is signed, the client may place accounts via:
Encrypted electronic portal: Link to Alacrity’s portal. Please include the basic information needed to work on your accounts, such as account name, address, telephone numbers, balance amount, and copy of current bill/invoice showing the date of service. Any additional information required by collectors will be requested, as needed.
US Mail: P.O. Box 586, Riva, MD 21140
For volume accounts, Alacrity develops an interface to receive electronically transmitted accounts directly from your system to ours.
When should I turn over accounts to Alacrity?
The recommended time is between 90 – 120 days. Recovery potential diminishes with age of account. According to national statistics gathered by ACA International (formerly American Collectors Association), the chance of collecting on a bill that is about 14 months overdue is only 4%.
When is an account too old to collect?
Most U.S. states’ statute of limitations is three years from date of service. It is preferable that you send accounts that are within two years from date of service. However, for best results, we recommend sending accounts when they are 90 – 120 days (120-180 days for healthcare accounts) from date of service. That is the window when it is most likely that our efforts will result in a positive outcome. According to national statistics gathered by ACA International (formerly American Collectors Association), the chance of collecting on a bill that is about 14 months overdue is only 4%.
After placing accounts, how long does it take for Alacrity to commence recovery efforts on my overdue accounts receivable?
Immediately. Upon receipt the accounts are downloaded into our system and the team at Alacrity Collections begins our proprietary process.
In what other ways does Alacrity provide value to its clients?
Alacrity is much more than a typical collection agency. Alacrity communicates regularly with clients, offering guidance, solutions, and training every step of the way. We also out-perform the national average success rates by significant margins both in comparison to agencies of different sizes and
Alacrity also offers workshops/training seminars at the request of its clients on various topics including:
What to Expect from Your Collection Agency Relating to HIPAA
Updates on the Service Members Civil Relief Act
Industry Specific Benchmark Analysis of Recovery Rates
Access Management & Customer Service Training
Gathering Proper Information on the Front End
Which professional organizations is Alacrity affiliated with or a member of?
Alacrity Collections Corporation has memberships in the following professional organizations:
AAACCC – Annapolis & Anne Arundel County Chamber of Commerce
AAHAM – American Association of Healthcare Administrative Management
ACA International – formerly known as ACA or American Collectors Association
HFMA – Healthcare Financial Management Association
MACA – Mid-Atlantic Collectors Association
MGMA – Medical Group Management Association
Is anyone on your team available to speak at business, association or industry events about how to improve accounts receivable and increase cash flow?
Yes. Our Director of Business Development would be happy to discuss specifics with you about speaking at your event to discuss the above topics or others that may apply to your group. You can email your inquiry to email@example.com or book a time on her calendar. Just follow the steps outlined in the following link to directly book a phone appointment: www.calendly.com/hheemann.