Emotional Intelligence Is Important In Billing and Collections

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High Emotional Intelligence is an asset in stressful positions.

Taking steps to raise your Emotional Intelligence Quotient can have significant benefits to you and your organization. Billing and collections can be particularly stressful and an increased EQ will contribute to your job satisfaction and success. People with a high Emotional Intelligence Quotient (EQ) tend to be better equipped to handle the stress that comes with handling collections. The higher someone’s EQ, the more likely they are to out-perform their team members — even those with high IQ. This post will discuss a few tips on how to increase your Emotional Intelligence.

Emotional Intelligence (EQ) is not the same as Intellectual Intelligence (IQ) or Personality

These three terms describe different concepts. IQ or intelligence quotient is a measure of how well you can acquire new knowledge. Personality describes one’s distinctive character or temperament.

IQ and personality remain the same over a life time. Fortunately, Emotional Intelligence can change – or rather be changed. Yes, we all have the power to change our EQ over time. It takes effort but it’s worth it. After all, who wouldn’t want to be happier and less stressed? You can make some small changes quickly and easily, while others take time, effort and practice.

A Few Simple Suggestions for Improving Your EQ

  • Get enough sleep. The recommended amount is about 8 hours
  • Cut back on your caffeine intake.
  • Take a breather before replying to something that upsets you or doesn’t go as expected. Count to three. Better yet: count to 10. Step back to think things through first, regardless of whether your reaction is in person or by email.

… And a Few More Challenging Options:

  • Learn how to look at yourself objectively. Feedback from others is very helpful with figuring out your strengths and weaknesses.
  • Take responsibility for how you feel. Nobody else can “make you feel” a certain way.
  • Take charge of how you react. Don’t let your emotions on “auto-pilot” get the best of you. You can choose how you react. Choose wisely.
  • Stay positive and surround yourself with positive people.
  • Be a life-long learner.
  • Ask for help and help others.

Suggested Books for Additional Information

It’s always great to learn from the experts. Since Emotional Intelligence is a hot topic at the moment, an Internet search will provide a plethora of results. If you want to go deeper, books may be a better way to go. Here are two books that are a great starting point on your journey to improving emotional intelligence. Both are easy to read and contain lots of examples of situations showing how EQ impacts outcomes for individuals and even for companies:

  • Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

This book includes an EQ test you can take twice on line; once when you get the book and then six months later to see what difference working through the exercises has made in your EQ.

  • The Other Kind of Smart: Simple ways to boost your emotional intelligence for greater personal effectiveness and success by Harvey Deutschendorf

This book includes loads of practical tips on how to improve your EQ in your daily routine.

In summary

High emotional intelligence is helpful in your career and life in general. It’s a life-long learning and improvement process. You can take small steps or really dedicate yourself to this personal growth opportunity. Either way: you will get out of it what you put into it.

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