Running your business does not just mean hiring new employees and working hard to attract and retain customers. It also means doing what you need to do to stay financially afloat. While it is not usually any business owner’s favorite... Read Full Article
Even if you do an excellent job pre-screening your customers, there will inevitably be incidents where some will fall behind with their payments. Dealing with delinquent customers is critical to the financial health of your business, and you should always... Read Full Article
Your business, whether small or mid-sized, relies on invoice payment to pay your employees, keep the lights on and pay for the supplies that you need to do business. Unfortunately, all of the clients you invoice do not always respect... Read Full Article
When companies operate in a business to business or B2B space, it can be difficult to decide whether or not to charge late fees. You don’t want to risk upsetting a loyal client or charging them for an invoice that... Read Full Article
Goal setting is a critical skill for every department of your business. Without a defined set of standards and goals that you want to achieve, how can you come up with a roadmap to get you there? Goal-setting for your... Read Full Article
While you might not typically think of your accounts receivable department as remotely related to your customer service department, the two should serve as extensions of each other and build goodwill with your customers. Viewing your accounts receivable department or... Read Full Article
Millennials are growing up, and their debt is growing alongside them. Numerous studies have shown that many millennials are in precarious financial situations that can increase the odds they will face collections at some point in the future. Almost 2/3... Read Full Article
Data breaches are happening all the time, even at high-profile companies like Equifax and Capital One. Your customers entrust you with their personal information, including credit card numbers, addresses and more. Are you doing enough to safeguard your customers’ personal... Read Full Article
Business to business debt collections, also known as B2B debt collections, can be more complex than traditional consumer collections. If you are not skilled in business to business debt collections, it can be very difficult to recover sufficient amounts of... Read Full Article
Sometimes, unpaid invoices force a business to make decisions that are not pleasant or comfortable. In many of those incidences, that decision is to fire a client. If your unpaid invoices are piling up, existing relationships with companies don’t always... Read Full Article