A prominent hospital in Maryland experienced poor returns on the $11 million annually being placed with collection agencies
The Results
Alacrity improved the liquidation rate dramatically. Liquidation rate increased from 15.3% (median of 10.1%) to a record high of 21.6%.
Highlights
Business-to-Business Collection Client
Client needed to improve results while preserving their goodwill. Important to keep delinquent payors as customers of our client.
The Results
Alacrity spent over 30% more time/costs on collection efforts, but yielded a huge increase in recoveries with no impact to the client’s goodwill.
Highlights
Consumer Collections Client
This public-facing company needed to reduce delinquent receivables but from past experience was concerned about a backlash of customer complaints, particularly in social media.
The Results
Alacrity’s experienced collectors and strict policies about achieved a significantly higher rate of return while protecting the company’s image and maintaining customer relationships.
