Alacrity Has a Proven 35-Year Track Record
- $30 million in annual placements
- Big agency systems and reporting – small agency service and support
- Serving the mid-Atlantic states and beyond
We are proudly certified since 1982 as
a Women Owned and a Minority Business Enterprise (MBE)
Meet Alacrity Collections Corporation's Experienced Management Team
Susan K. Hayes
President & Founder
Raised in a small family business, Susan inherently understands the challenges and concerns from both business and consumer points of view. Susan launched Alacrity Collections Corporation in 1982. As the business grew, she carefully developed an experienced management team and collections staff that share her passion for producing above average returns with great integrity. Today, Alacrity can boast both incredible rates of return AND a flawless compliance record. Susan is also proud of her leadership position, helping to guide best practices for the industry as a six-time Governor appointee to the Maryland State Licensing Board for collection agencies.
Dana Abrams
Vice President
Dana has strong management experience and a vast knowledge of the structure and function of Alacrity’s business model. As Vice President, she complements President Hayes’ core values. Dana is a strong leader, who inspires all employees at Alacrity to set goals, work hard and exceed expectations for our credit collection services. She joined Alacrity Collections Corporation in 2008. Dana has earned her certification as Professional Collections Specialist from ACA International. In addition, she is a Notary Public for the state of Maryland.
Lisa Bremner
Collections Manager
Lisa joined Alacrity in 2004. She manages the daily activities of our credit collection services to ensure compliance with all applicable policies, procedures, laws, and regulations. Lisa also overseas various aspects of our healthcare collections department in several areas, including health insurance billing, verification of coverage benefits and appeals. In addition, Lisa is instrumental in ensuring that all corporate and client goals are met (or exceeded). She has a Bachelor’s Degree in Business Management and is a certified Professional Collections Specialist with ACA International.
Jackie Flippo-Napier
Client Support Manager
Interested in joining our team?
Check our Careers page for current openings.
Does your collections agency receive testimonials like this?
“…I also want to say thank you to the Alacrity team for being patient with me in handling this account and letting me pay it off with monthly payments. I greatly appreciate that and the professionalism of the staff. Most of the time collection specialists are rude and judgmental. They see that a person has been sent to collections and automatically think they are deadbeats or people who do not want to pay their bills. It won’t be long before my debt is paid off and I will be out of your system! Yaaaayyyy!!! Thanks again!”