Frequently Asked Questions FAQ - Alacrity Collections
Why does Alacrity Collections Corporation recover so much more money than other agencies?
Simply put – Alacrity works harder. On average, Alacrity makes 30% more calls and sends three times more letters than the average collection agency. Alacrity dedicates more resources on each and every account. Every account is worked systematically and thoroughly regardless of its age, size or location. The average time to resolve an account with Alacrity is 40 days - there is no faster way to get your money!
What does it cost to place accounts with Alacrity?
Alacrity works on a contingency agreement arrangement. The client is only charged a fee on what is collected. The appropriate contingency fee is developed for each client's specific needs. Call or e-mail Alacrity Collections today for a quote.
How do I place my accounts with Alacrity?
After an agreement is signed, the client may place accounts by:
- E-mailing an attached file with the basic information needed (name, address, telephone numbers and balance amount) Any additional information required by collectors will be requested, as needed
- Faxing information including statements, invoices and contracts to 410-573-9667
- Sending information by mail
- For volume accounts, Alacrity develops an interface to receive electronically transmitted accounts directly from your system to ours via modem
When should I send accounts to the collection agency?
The recommended time is between 90 – 120 days. Recovery diminishes with age of account.
When is an account too old to collect?
Most states’ statute of limitations is three years from date of service, or date of last payment. It is preferable that you do not send accounts beyond two years from date of service.
What reports can I expect to receive from Alacrity Collections?
- Monthly statement
- Status of all accounts (inventory)
- Percentage of recovery
- Address correction
- Age of Accounts
After placing accounts, how long does it take for Alacrity Collections to commence collections?
Immediately. Upon receipt the accounts are downloaded into our system and collection efforts begin.
In what other ways does Alacrity provide value to its clients?
Alacrity is much more than a typical collection agency. Alacrity communicates continuously with its clients, offering guidance, solutions, and training every step of the way. Alacrity offers workshops/training seminars at the request of its clients on various topics, including: What to Expect from Your Collection Agency Relating to HIPAA, Updates on the Sailor & Soldier Relief Act, Industry Specific Benchmark Analysis of Recovery Rates, Access Management & Customer Service Training, Gathering Proper Information on the Front End, just to name a few.