Alacrity has developed a comprehensive, high yielding collection process, including but not limited to professional collections calls and collection letters. Integrating current technology allows accurate telephone contact and letter delivery.

Professional Collection Letters

Alacrity’s collection letters generate a high percentage of payments that are payments in full from delinquent debtors.

Collection letters are routinely reviewed for content by ACA International and our attorney.

Alacrity generates more letters per account than our competitors.

Professional Telephone Calls

Alacrity collection professionals are the most experienced and tenured in the industry. Professional collection calls at regularly scheduled times are performed using our fully integrated dialer achieving a high contact ratio. Benchmark analysis exhibits that Alacrity generates 30% more calls on each individual account than our competitors.

Address Scrubbing

Alacrity’s mail process includes address scrubbing and zip code bundling. Real time, accurate USPS information allows for precise mailing.

Skip Tracing

35% of delinquent debtors move annually. Our resources locate more debtors, allowing an increase in dollars collected and a reduced length of the collection cycle.

Electronic Payments

Benefits experienced from our electronic payment system include: more payments, elimination of broken promises, fewer failed payments (NSF’s), and faster funding.

Credit Reporting

Alacrity adheres to all laws pertaining to data security and confidentiality standards in reporting delinquent balances.

Attorney Referral

Claims are scrutinized for legal action. Alacrity has a long term relationship with a highly qualified and respected legal counsel.

Comprehensive Accurate Reporting

Communication is key to maintaining long-standing relationships with our clients. Monthly reports include, but are not limited to: Acknowledgments, Inventory, Average Age of Accounts, Percentage of Recovery, Corrected Address and Statements.

Industry Specific Information

Alacrity shares with its client’s important industry specific information, including management issues, technology, legislation, regulations and compliance.

Complimentary Training Seminars

We offer our clients complimentary training seminars. Topics of interest include:

• Identity Theft Program -"Red Flag" Policy & Procedures
• Customer Service
• Accounts Receivable Routines
• Access Management
• Untangling the Telephone Consumer Protection Act (TCPA of 1991)
• How to become a better communicator (communicate with tack & professionalism)